Results for “case routing”

35 tools in this category · Updated 2 Nov 2026

“case routing”SupportShowing 35 tools

Staircase AIby GainsightCustomer conversation intelligence for churn risk and expansion signals, with MCP accessContact sales
Kommunicate AIby KommunicateResolve support requests with AI and transfer uncertain cases to people$40+/moFree trial
SearchUnifyby SearchUnifyPurpose-built AI support agents grounded in enterprise knowledgeContact sales
Talkdesk Customer Experience Automationby TalkdeskMulti-agent AI platform for automating customer experience workflowsContact sales
OutRivalby OutRival, Inc.YC W19No-code AI platform for customer-experience teams to create and deploy AI solutions.Contact sales
LivePerson Syntrixby LivePersonSimulate customer conversations to test AI agents and train live agents before launch.Contact sales
Gradient Labsby Gradient LabsAI agents for customer operations in financial servicesPay as you go
Glia Bankerby GliaAI agent for automating banking inquiries across voice and digital channels.Contact sales
Anyreach Coreby AnyreachOmnichannel agentic AI for BPO customer operations, with human experts behind it.Contact sales
CallMinerby CallMinerConversation intelligence and virtual agents for customer experience teamsContact sales
Replicantby ReplicantAI agents that resolve customer service calls, SMS, and chat.Contact sales
boost.aiby Boost.aiEnterprise conversational AI platform for regulated industriesContact sales
Eva by Openstream.aiby Openstream.aiEnterprise platform for multimodal conversational AI agents and virtual assistants.Contact sales
Shelfby ShelfEnterprise knowledge foundation that makes documents AI-readyContact sales
Regalby Regal.AIVoice AI agents for enterprise contact centersContact sales
LivePerson Conversational Cloudby LivePersonConversational AI platform for messaging and voice customer engagementContact sales
KMS Lighthouseby KMS LighthouseGoverned enterprise knowledge base that serves approved, cited answers to staff, customers, and AI agents.Contact sales
Ellipsis Healthby Ellipsis HealthAI care management calls for health plans and health systemsContact sales
Zoom Virtual Agentby ZoomConversational AI for customer support calls, chat, reception and IT helpContact sales
Forethought AI Agentsby ZendeskAI agents for customer support across chat, email, voice and SlackContact sales
Voiceflowby VoiceflowPlatform for building, testing, deploying and monitoring chat and voice AI agents.Contact sales
Upfirst AI Receptionistby UpfirstAn AI phone receptionist that answers business calls, gathers caller details, and can schedule appointments or transfer calls.$24.95+/moFree trial
Rosie AI Answering Serviceby RosieAnswer business calls and send the details to your team$49+/moFree trial
RingCentral AI Receptionist (AIR)by RingCentralAI phone receptionist that answers, routes, and books calls around the clock.$30+/mo