Results for “case routing”

21 tools in this category · Updated 2 Nov 2026

“case routing”SupportWays to use: APIShowing 21 tools

Kommunicate AIby KommunicateResolve support requests with AI and transfer uncertain cases to people$40+/moFree trial
SearchUnifyby SearchUnifyPurpose-built AI support agents grounded in enterprise knowledgeContact sales
OutRivalby OutRival, Inc.YC W19No-code AI platform for customer-experience teams to create and deploy AI solutions.Contact sales
Gradient Labsby Gradient LabsAI agents for customer operations in financial servicesPay as you go
CallMinerby CallMinerConversation intelligence and virtual agents for customer experience teamsContact sales
Shelfby ShelfEnterprise knowledge foundation that makes documents AI-readyContact sales
Regalby Regal.AIVoice AI agents for enterprise contact centersContact sales
LivePerson Conversational Cloudby LivePersonConversational AI platform for messaging and voice customer engagementContact sales
Zoom Virtual Agentby ZoomConversational AI for customer support calls, chat, reception and IT helpContact sales
Forethought AI Agentsby ZendeskAI agents for customer support across chat, email, voice and SlackContact sales
Voiceflowby VoiceflowPlatform for building, testing, deploying and monitoring chat and voice AI agents.Contact sales
PolyAI Agent Builderby PolyAIBuild and deploy voice dialog agents from natural-language descriptions or code.Pay as you go
Parloa AI Agent Management Platform (AMP)by ParloaEnterprise platform for building and running customer service AI agentsContact sales
Frontdesk AI Receptionistby FrontdeskAnswer business calls and coordinate follow-ups with AI$99+/moFree trial
Hugoby CrispAI customer service agent that resolves support tickets with your business data$45+/moFree trial
Amazon Lexby AmazonAWS service for building voice and text chatbots into applications and contact centersPay as you go
Aircall AI Voice Agentby AircallAI phone agent that answers, qualifies, and routes calls inside Aircall's phone systemPay as you go
Ada AI Agentby AdaEnterprise AI customer service agents across voice, messaging, and emailContact sales
Unthreadby UnthreadYC S22AI-native helpdesk that runs support requests from Slack and Teams$85+/user/moFree trial
Avocaby AvocaYC W23AI front-office agents for service businessesContact sales
telliby telliYC F24Build and operate AI voice agents for customer callsUnknown