Results for “quality scoring”

31 tools in this category · Updated 2 Nov 2026

“quality scoring”SupportShowing 31 tools

Customer Experience Insightsby GoogleAnalyzes contact center conversations to surface quality, intent and performance insights.Pay as you go
CallMinerby CallMinerConversation intelligence and virtual agents for customer experience teamsContact sales
Crescendo.aiby Crescendo.aiAI-native customer experience platform for running and improving customer support operations.Contact sales
Unbabel LangOps Platformby UnbabelAI-driven translation with optional human review for business contentContact sales
Capacity Auto QAby CapacityScores every voice, chat and ticket interaction against your criteria with AI.Contact sales
AmplifAIby AmplifAIContact-center performance and customer-experience management platform for human and AI workforces.Contact sales
Verint CX Automation Platformby VerintAI agents and bots for contact center automation, from VerintContact sales
Sanasby SanasReal-time speech AI for accent, language, and audio enhancementUnknown
Invocaby InvocaAI agents and conversation analytics that turn phone, text, and web leads into tracked revenue.Contact sales
Replicantby ReplicantAI agents that resolve customer service calls, SMS, and chat.Contact sales
SearchUnifyby SearchUnifyPurpose-built AI support agents grounded in enterprise knowledgeContact sales
Regalby Regal.AIVoice AI agents for enterprise contact centersContact sales
Ellipsis Healthby Ellipsis HealthAI care management calls for health plans and health systemsContact sales
eesel AI Helpdesk Agentby eesel AIAI customer service agent that drafts and handles helpdesk tickets from past tickets and docs.$299+/mo
Zoom Virtual Agentby ZoomConversational AI for customer support calls, chat, reception and IT helpContact sales
Zapier Chatbotsby ZapierBuild AI support and lead-capture chatbots trained on your own contentUnknown
Conversation Intelligenceby TwilioReal-time analysis of voice and messaging conversations for agents and workflowsUnknown
Talkdesk Customer Experience Automationby TalkdeskMulti-agent AI platform for automating customer experience workflowsContact sales
Smith.ai AI Receptionistby Smith.aiAI receptionist that answers, screens, and books calls, with optional live human agents.Freemium
Dynamics 365 Contact Centerby MicrosoftCloud contact center with CRM-connected AI agents for voice and digital channels$110/user/mo
Lorikeet Conciergeby LorikeetResolve multi-step customer issues across chat, phone and messaging$2,100+/moFree trial
Krisp for Call Centersby KrispReal-time voice AI layer for call center agents: noise removal, accent conversion, translation, analytics and voice security.$15/user/moFree trial
Hugoby CrispAI customer service agent that resolves support tickets with your business data$45+/moFree trial
Cresta Conversation Intelligenceby CrestaAnalyze human and AI agent conversations to find what drives CX outcomesContact sales